Terms & Conditions

*WITH IMMEDIATE EFFECT (16/12/2020) OUR TERMS AND CONDITIONS HAVE CHANGED FOR ALL FUTURE BOOKINGS. READ CAREFULLY AND IF YOU HAVE ANY QUESTIONS CONTACT US FOR FURTHER INFORMATION *

1. During your fur babies stay at Cherry Tree Cattery we will give every care and attention to their needs, however, no responsibility will be accepted by the Proprietors for any illness or injury incurred.

2. Our business insurance will cover veterinary consultation & treatment for any illness/injury directly resulting from your cats stay with us, up to a maximum limit of £2000.00. This insurance does not cover any pre-existing illnesses or injuries or those where the vet cannot say the cattery is directly responsible.

3. It is the responsibility of the owner to inform Cherry Tree Cattery of any known illnesses or injuries at time of admittance to the Cattery. Should you fail to disclose an existing illness/injury we reserve the right to make an additional charge should the need arise to isolate your cat(s).

4. It is a licensing requirement that all cats boarded are vaccinated against Feline Parvovirus (feline infectious enteritis), feline paneleukopenia, and feline respiratory viruses (feline herpesvirus & feline Calicivirus). You must produce a vaccination certificate valid for the duration of the stay for each and every cat at time of arrival at the Cattery. Your cat(s) will not be admitted to the premises without proof of valid and current vaccination. The vaccination card will be retained by the Cattery for the duration of your pet(s) stay. If the vaccinations are incomplete and/or not valid for the duration of the booking all deposits will be forfeit.

5. We ask that all cats are treated for fleas and worms before boarding.

6. Should your cat require veterinary attention during their stay with us we will make every effort to consult with your own vet. However, if the need is urgent, if your vet is an unreasonable distance away, if they do not offer a 24hr out of hours service, or for any other unforeseeable reason we reserve the right to consult our own veterinary practice. Charges for veterinary consultation & treatment not covered by our insurance will be passed to the owner.

7. We reserve the right to refuse admission to any cat on arrival if they appear unfit to board for any reason.

8. If you cat(s) are on medication it is the owners responsibility to ensure that sufficient medication is brought for the duration of their stay.

9. When a booking is made and dates agreed by both parties this will become a minimum charge based on current boarding rates. If the owner wishes to collect their cat(s) before the agreed date, they may do so but will remain liable to pay boarding fees up to the agreed collection date. The length of stay may be increased at additional charge subject to suitable pens being available. Our rates are daily and any part day will be charged at the daily rate (ie first and last day will be chargeable in full regardless of time of drop off/pick up).

10. While we will be as flexible as possible on timings for drop off/pick up we would refer you to our opening hours. These hours are designed to give as much opportunity as possible to our customers to plan a suitable time during the day for drop off/pick up. They allow us to carry out our duties to clean, feed, interact with our boarders and enable us to retain an element of quality personal time. Should you wish to drop off/pick up outside of these hours it will be strictly by appointment only. We reserve the right to charge an additional £10.00 out of hours fee for any out of hours appointment per drop off/pick up. We will advise of the cost when agreeing to an out of hours appointment.

11. Any property left at the cattery is left at the owners risk.

12. We currently accept payment by cash, cheque or bank transfer only.

13. We require a non-refundable/non-transferable deposit of £20 per cat, per booking. Should the total charges be less than this the deposit will be payment in full. The booking will not be confirmed until the deposit is received.